Questions & answers - Bettina Vermillon

Questions & answers

How can I choose the right shoe size ?

To select the right shoe size, we provide a size guide. You will find detailed information to assist you in determining the size that suits you best.

Do you provide advice or information on shoe care ?

We offer maintenance tips to preserve the beauty of your shoes. You can find them in the Care Tips section on each product page.

What is your return and exchange policy ?

We accept returns within 14 days (except during exceptional periods). They will be subject to a 10€ shipping fee, which will be deducted from your refund. Final sale items and discounted items are NON-REFUNDABLE (exchange possible but no refund). If you wish to make a return or exchange, please refer to our Returns and Exchanges portal.

What are the delivery times ?

We are committed to ensuring fast international delivery. For orders placed from France, Europe, or international locations, the delivery time is within 2 to 3 business days. For orders from Paris or the immediate suburbs, a courier will deliver your products within a few hours. During sale, holiday, or private sale periods, deliveries may be delayed by up to 10 days due to a high volume of orders. For more information, you can refer to our delivery and shipping policy at

Are there delivery charges in Europe and outside of Europe ?

Delivery charges depend on your delivery location. To find out the specific delivery charges for your order, please refer to our "Delivery Charges" page. Import duties and taxes may apply to all orders shipped outside of the European Union.

How can I subscribe to your newsletter to stay informed about updates ?

To stay up to date on our latest news, promotions, and events, simply subscribe to our newsletter by scrolling to the bottom of the page and entering your email address in the "Your Email" section.

How can I contact your customer service for questions or issues ?

If you have any questions or concerns, our customer service is here to assist you. You can reach us at the following address: or by phone at 01 84 79 47 40, Monday to Friday from 10 am to 6 pm.